Refund and Cancellation

At Manovah Eco Safaris, we strive to offer our clients a seamless and enjoyable travel experience. However, we understand that circumstances can change, and you may need to adjust your travel plans. Below are the terms regarding refunds and cancellations:

1. Cancellation by the Traveler

If you wish to cancel your booking, the following conditions apply:

• More than 60 days before departure: You may cancel your booking for a full refund minus a small administrative fee.
• 60 days before departure: 50% of the total booking cost will be refunded.
• Less than 15 days before departure: No refund will be provided for cancellations made less than 60 days before departure.

For bookings that include non-refundable elements (e.g., permits, accommodation, or other pre-paid services), no refund will be issued for those specific components.

2. Cancellation by Manovah Eco Safaris

In the unlikely event that we need to cancel your tour, we will:

• Provide a full refund for the cost of your booking, excluding any optional add-ons that may have already been paid for (e.g., travel insurance).
• Offer an alternative tour of equal or greater value, based on your preference, if available.
• Notify you as early as possible and provide options for rescheduling or receiving a refund.

We reserve the right to cancel tours due to force majeure events, such as natural disasters, political unrest, or health-related issues (e.g., pandemics).

3. Amendments to Your Booking

• Changing tour dates: You can request to change the dates of your tour up to 30 days before departure, subject to availability. A change fee may apply.
• Changing the destination or itinerary: If you want to modify your itinerary, please contact us at least 30 days before the tour’s scheduled start. Any additional costs incurred from changes will be your responsibility.

4. Refund Process

• Refund Method: Refunds will be processed using the same method you used for payment. If you made payment via bank transfer, we may request bank details to complete the refund.
• Refund Timeline: Refunds are typically processed within 10-14 business days from the confirmation of the cancellation.

5. No-Show Policy

• If you fail to show up for your scheduled tour without prior cancellation, no refund will be issued.

6. Late Arrival or Early Departure

• If you arrive late or depart early from the tour, we cannot refund the unused portion of the tour. This includes missing any part of the itinerary due to personal reasons or travel delays.

7. Special Circumstances for Refunds

In case of illness, injury, or death, we may offer a partial refund or credit toward future travel. You will need to provide supporting documentation (e.g., medical certificates, death certificates) in such cases.

8. Contact Us

If you wish to cancel your booking, make an amendment, or inquire about any refund-related matters, please contact us through the following:

• Call Us: +256 393 001 006
• Email Us: info@manovahecosafaris.com or manovahecosafaris@gmail.com

By booking with Manovah Eco Safaris, you agree to the terms and conditions outlined in this Refund and Cancellation Policy. We encourage you to read the policy carefully before making your reservation.